Business Mailing Address

Is there a minimum contract length for this service?
How will you forward my mail?
Can you accept parcels on my behalf?
I am not a UK business, can you still accept my mail?
What if my post gets lost after you have sent it on to me?
How is my mail stored at your premises?

Is there a minimum contract length for this service?

Yes. We offer either 3, 6 or 12 month contracts. No refunds are available as this service is paid for in advance.

How will you forward my mail?

You need to deposit with us a minimum of £5 credit to cover the Royal Mail postage costs. Your mail will be sent by first class post as standard and sent to you each Friday of the week (unless requested differently). We can use recorded and special delivery if requested however your account must have sufficient credit for costs involved and you need to let us know in writing by email when you want this additional service. We will retain all cost and delivery receipts as proof of postage (for Special/Recorded Delivery or larger parcels).

We also offer the option of opening, anning and emaling your mail content to you. This means we open, scan and email it to you on the day it arrives. You can either choose to have this option applied to all of your mail or just on those items of post you instruct us to open. We can also shred your unwanted mail if requested.

Note: We do not offer a 'collect in person' option. All mail will be posted on to you.

Can you accept parcels on my behalf?

We can receive small ad hoc parcels being delivered to you but we cannot act as a receiver for goods returned by your customers or for goods supplied by supppliers if it is stock or similar.  We take no responsibility for the receipt, handling and storage of parcels of any value as we deal with business mail only. We therefore suggest you try and have parcels delivered to an address where you can personally accept them.

I am not a UK-based business, can you still accept my mail?

Yes, so long as you provide the necessary documentation.

What if my post gets lost after you have sent it on to me?

We will send your mail to you using the normal Post Office service. You must make any claims for undelivered or damaged post through the usual Royal Mail process.

Can I use the business mailing address service as a personal address?

No. This service is clearly advertised as a business mailing address service and as such may not be used for personal use. Account holders found to be abusing the service in any way, including using it for anything other than a business mailing address, will have their account terminated and no refund will be due. We will take steps to monitor and check incoming mail to ensure it is legitimate business mail. Our decision is final unless you can provide proof of the mail being sent via our address can be clearly identified as being wholly business related.

Note: We cannot be responsible for postal strikes, accidents, emergencies, disasters or acts of nature and other occurrences for the delays they may cause to receive your post. In such emergency cases, we will arrage with you so that you may collect in person however, 'collect in person' is not a normal option we allow and will be at our discretion in all cases.

Please note that our application sign-up forms contain our full Terms of Service which you can review before proceeding. You are not committed to taking up the service until you decide to pay the invoice. We reserve the right to refuse any application without further explanation.